Welcome to Bella Italia Gateway. These Terms of Service govern your use of our website and services. By accessing our website or booking a tour with us, you agree to be bound by these terms.
By using our website, submitting an inquiry, or booking a tour, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with any part of these terms, please do not use our services.
Bella Italia Gateway is a luxury travel agency specializing in bespoke Italian tours and travel experiences. We provide:
Company Information:
Legal Name:
Registered Address:
Partita IVA:
Tour Operator License:
When you submit an inquiry through our website or contact us directly, we will provide you with a customized quotation based on your requirements. Quotations are valid for 14 days unless otherwise stated.
A booking is confirmed only when:
The person making the booking must be at least 18 years old and have the authority to accept these terms on behalf of all travelers in the booking.
A binding contract is formed between you and Bella Italia Gateway when we send you a booking confirmation. This contract is subject to these Terms of Service and Italian law.
All prices are quoted in Euros (EUR) unless otherwise stated. Prices include:
Prices do NOT include:
Standard payment schedule:
For bookings made within 60 days of departure, full payment is required at the time of booking.
We accept payment via:
Once your booking is confirmed and deposit paid, we will not increase the price except in the following circumstances:
We reserve the right to cancel your booking if you do not pay the balance by the due date.
If you need to cancel your booking, you must notify us in writing (email accepted). Cancellation fees apply as follows:
Cancellation Fee Schedule:
We reserve the right to cancel your booking in the following circumstances:
If we cancel your booking (except for non-payment), you will receive a full refund of all payments made, but we are not liable for any additional costs you may have incurred.
If you wish to make changes to your confirmed booking, we will do our best to accommodate your request. Changes are subject to availability and may incur additional costs, including:
We strongly recommend that you purchase comprehensive travel insurance covering:
Travel insurance is not included in our tour prices. We are not responsible for any costs arising from events that would have been covered by adequate travel insurance.
You are responsible for ensuring you have:
You must inform us of any medical conditions, disabilities, or special requirements at the time of booking. Some tours involve physical activity and may not be suitable for all fitness levels.
You agree to:
We reserve the right to terminate your tour without refund if your behavior is deemed disruptive or dangerous.
We will use reasonable skill and care to provide the services described in your booking confirmation. However, we act as an intermediary between you and third-party service providers (hotels, restaurants, transportation companies, etc.).
To the fullest extent permitted by Italian law:
Nothing in these terms limits our liability for:
We make every effort to ensure information on our website is accurate. However, we cannot guarantee that all information is error-free. We reserve the right to correct errors and update information at any time.
All content on our website, including text, images, logos, and design, is owned by Bella Italia Gateway or our licensors and is protected by copyright and trademark laws.
You may not:
We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
In such events, we will work with you to find alternative arrangements or provide a refund of unused services, but we are not liable for additional costs or compensation.
If you have a complaint during your tour, please notify our guide or local representative immediately so we can attempt to resolve the issue on the spot.
If you wish to make a complaint after your tour, please contact us in writing within 30 days of the end of your tour:
Email: [email protected]
Address:
We will acknowledge your complaint within 7 days and provide a full response within 28 days.
If we cannot resolve your complaint to your satisfaction, you may use the European Commission's Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
These Terms of Service are governed by Italian law. Any disputes arising from these terms or your booking will be subject to the exclusive jurisdiction of the courts of .
If you are a consumer resident in the EU, you also have protection under the consumer protection laws of your country of residence.
We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR.
We may update these Terms of Service from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes will be communicated to customers with active bookings.
Your continued use of our services after changes are posted constitutes acceptance of the updated terms.
If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These Terms of Service, together with your booking confirmation and our Privacy Policy, constitute the entire agreement between you and Bella Italia Gateway regarding your tour booking.
If you have any questions about these Terms of Service, please contact us:
Bella Italia Gateway
Email: [email protected]
Phone: +39 06 1234 5678
Address: